Warranty

The Charlie Banana Team is confident in the manufacturing and quality of its products. Please follow our Cloth Diaper Care to ensure diapers are properly cared for on a daily basis.

*The warranty is only extended to the original purchaser of the products and a proof of purchase is required. No exceptions. Proof required for any claim.

Charlie Banana®’s one year warranty covers:

• Snaps,
• Sewing or manufacturing defects,
• Lamination or metal sizing technology.

Charlie Banana®’s 180 days warranty covers:

• The elastics

We’re here to assist you the best we can and it is a pleasure for us to find a solution.
We pride ourselves in making luxurious eco friendly products; your satisfaction is our number one priority.

 If you experience diaper issues within one year of purchase, please contact us at support eu @ charlie banana . com PST and fill out a Product Request Form. You must have a proof of purchase that clearly states the date in order to receive a diaper replacement. Receipt must be from an authorized dealer.

Warranty does not cover any of the issues below:

• Leaking issue unless a lamination defect.

• If the diapers have been washed or dried at higher temperature than 40 degrees Celsius /104 Fahrenheit the warranty will be instantly voided.
• If diapers have been bought second hand
• If bleach have been used to wash the diapers

• When the Care Instructions are not followed
• Staining or washing issues
• Detergent containing any bleach been used
• Diaper rash cream which has ruined a diaper – these creams clog the inserts pores and will prevent absorption. Do not use Diaper Rash Creams without a liner or a disposable insert.
• We do not replace any diapers not purchased through one of Charlie Banana®’s retailers, particularly if traded, bought through a third party, or bought as a used diaper.
• We do not replace diapers that were won through social media giveaways, 2nd quality sale, clearance sale, cyber sales.

Charlie Banana USA LLC is located in America and email support eu @ charlie banana . com is the best way to reach us.
We hope that you will enjoy your Charlie Banana® products for many years!

Xo,

The Charlie Banana® Team